Wholesale Return Policy

1. Eligibility for Returns

We accept returns for wholesale orders under the following conditions:

• Items must be unused, unopened, and in their original packaging.
• Return requests must be submitted within 7–14 business days of delivery.
• Products that are custom-made, clearance, final sale, or specially sourced are non-returnable unless defective or damaged.
• Proof of purchase, invoice number, or order confirmation is required.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

• Notify us within 48 hours of delivery.
• Provide clear photos of the products and packaging.
• We may offer replacement products, store credit, or a refund depending on the issue.

3. Return Authorization

All returns require prior approval.

• Contact our wholesale support team before shipping any items back.
• Unauthorized returns may be refused.
• Approved returns will receive a Return Authorization (RA) number.

4. Return Shipping

• Buyers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
• We recommend using a trackable shipping service.
• We are not responsible for items lost during return transit.

5. Inspection & Processing

• Returned items will be inspected upon receipt.
• Approved returns will be processed within 2-5 business days.
• A restocking fee of up to 5% may apply for non-defective returns.

Wholesale Refund Policy

1. Refund Eligibility

Refunds may be issued under the following circumstances:

• Approved returns that meet our return conditions.
• Orders canceled before shipment.
• Products received damaged, defective, or incorrect.
• Inventory shortages where products cannot be fulfilled.

 

2. Refund Method

• Refunds will be issued to the original payment method unless otherwise agreed.
• In some cases, store credit may be offered instead of a monetary refund.
• Bank or payment processing times may vary.

3. Partial Refunds

Partial refunds may apply if:

• Products are returned damaged due to improper handling.
• Returned items are incomplete or not in original condition.
• Only part of an order is returned.

 

Wholesale Shipping Policy

1. Processing Time

• Orders are typically processed within 2–5 business days after payment confirmation.
• Large-volume or custom orders may require additional processing time.
• Orders are not processed on weekends or public holidays.

2. Shipping Methods

We work with trusted shipping carriers to deliver wholesale orders safely and efficiently.

Available shipping options may include:

• Standard freight shipping
• Express shipping
• International shipping
• Customer-arranged freight pickup

3. Shipping Costs

• Shipping charges are calculated based on order size, weight, destination, and shipping method.
• Any customs duties, taxes, or import fees are the responsibility of the buyer unless otherwise agreed.

4. Delivery Estimates

Estimated delivery times are provided for reference only and are not guaranteed.

Delays may occur due to:

• Customs clearance
• Weather conditions
• Carrier disruptions
• High seasonal demand

5. Order Tracking

Tracking information will be provided once the order has shipped.

6. Lost or Delayed Shipments

• If a shipment is delayed or lost, please contact us promptly.
• We will assist in coordinating with the shipping carrier.
• We are not liable for delays caused by carriers, customs, or circumstances beyond our control.

Contact Information

For any questions regarding returns, refunds, or shipping, please contact:

Wholesale Support Team

Email: wholesale@speickofficial.com
Phone: +1754 314 2067
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM